Legal

Privacy Policy

Effective date: September 22, 2026. This page explains what SMB Uplevel LLC collects, why, and the choices you have.

Who we are

SMB Uplevel LLC is a Michigan company operating in Metro Detroit. You can reach us at rodolfo@smbuplevel.com with any question about this policy or your information.

What we collect

  • Your name, phone number, email address and business name.
  • Answers you give us on a Facebook or Instagram lead form, or on a form on our own site.
  • Call recordings and transcripts when you speak with our phone assistant.
  • Basic website analytics on our own pages, such as which pages you visit.

How we use it

  • To contact you about the website service you asked about.
  • To build and host your site.
  • To send confirmations and updates by text message and email.

Text messaging

When you give us your mobile number on one of our forms and tick the consent box, or text our business number first, you agree we may send you text messages from SMB Uplevel LLC about your inquiry or your service: booking links, confirmations, replies and updates about your site. Message frequency varies. Reply STOP at any time to stop receiving text messages, and HELP for help. Message and data rates may apply. Consent to receive text messages is not a condition of purchase. Full text terms are on our Terms of Service page. The consent flow itself is shown on our text message consent page. When you have given that consent on one of our forms, the call or text may be placed by an AI assistant working on our behalf; it will say so, and you can ask to speak with a person at any time.

Sharing

We share information only with the service providers who help us run the business: hosting, payments, phone and text delivery, and scheduling. We do not sell your personal data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.

Retention

We keep your information as long as needed to provide the service, meet our legal and accounting obligations, and resolve disputes, then delete or anonymize it.

Your choices

You can ask us to delete your data at any time by emailing rodolfo@smbuplevel.com.

Children

Our site and services are not directed to anyone under 18, and we do not knowingly collect information from children.

Changes

We may update this policy as our services change. We will post the new effective date here when we do.

Effective date

This policy is effective as of September 22, 2026.