Services
Estimate follow-up that closes the quotes you sent.
Somewhere in your sent folder is a pile of open bids worth more than your busiest month. The customers did not say no. They said nothing. Our estimate follow-up chases every open quote with polite, persistent texts and emails until silence becomes an answer. You do the work you won. We chase the work you quoted.
- Every open bidThe chase · until yes or no
- DaysBetween touches, never spammy
- OneRecovered job can carry the system
The problem
The money dying in your sent folder.
You drove out, measured, priced it fairly, and sent a $9,000 estimate. The homeowner said it looked great. Then nothing. A week goes by. You mean to call, but you are running a crew, quoting new work, and putting out fires. The quote gets old, then stale, then forgotten. That is not a lost deal. That is a deal nobody followed up on, which is worse, because you already paid to create it.
Every contractor knows why the chase does not happen. There is no time, and it feels awkward. Calling twice feels like begging. So the industry default is one estimate, zero follow-ups, and a quiet hope that the customer calls back on their own. Meanwhile the customer is busy too. They meant to answer. They lost the email. They had a kid's soccer season. Their silence is almost never a no. It is a maybe that nobody nurtured.
Follow-up is a discipline problem, and discipline problems are exactly what machines are good at. The system never gets busy, never feels awkward, and never forgets which quotes are still open. It just chases, politely, until every bid becomes a yes or a no.
There is a quiet compounding effect here too. Every estimate you send already cost you a site visit, a measurement, an hour of pricing, and fuel across town. Follow-up is the only step in the whole sales process that costs nearly nothing and touches money you already earned the hard way. Skipping it is like doing all the digging and leaving the pipe on the lawn.
- 01
Quote goes on the list
Every estimate you send gets tracked from the day it goes out. Nothing falls off the radar because nothing is on a sticky note.
- 02
The polite chase begins
Short texts and emails, spaced days apart, each written like a human. Checking in, answering questions, offering to schedule.
- 03
Silence becomes an answer
A yes gets booked. A no closes the file with the reason. Either way, you stop wondering and the pipeline stays honest.
How the chase reads
Persistent, never pushy.
Tone is everything here, because these messages carry your company's name. The first touch is a simple check-in a few days after the quote: still interested, any questions about the estimate? A later one might mention that your schedule for the season is filling and ask if they want to hold a spot. Another might offer to walk through the line items by phone. Each message is short, useful, and easy to answer from a couch.
The cadence adapts to the ticket. A $12,000 HVAC replacement gets a longer, gentler arc than a $400 repair quote, because big decisions take families time. We set the rhythm with you during setup, trade by trade, and the chase stops the instant the customer answers either way. No means no, on the first no.
When a reply comes in, the system handles what it can and hands you what it cannot. Ready to schedule? Booked, confirmed, on your calendar. Want to negotiate or change scope? That lands on your phone with the whole thread, so you walk into the call knowing everything.
The arithmetic.
Run your own numbers. Say you send ten estimates a month at an average of $5,000, and some go quiet. If steady follow-up recovers just one of those silent quotes over a whole year, that is $5,000 of work against $597 a month for the entire Growth plan, which also includes your answering service and review engine. We are not promising a recovery rate. We are pointing out how little recovery it takes.
Where it hits hardest.
Big-ticket, slow-decision trades feel this most. Furnace and AC replacements, roofs, remodels, epoxy floors, waterproofing. The kind of quote a Metro Detroit homeowner sits on for three weeks while comparing bids. The contractor who checks in kindly during those three weeks is usually the one who wins, not because of price, but because they seemed like the company that follows through.
Know your buyer
Why good quotes go quiet.
Silence almost never means no. It means one of these, and each one responds to a different kind of nudge. That is why the chase is written, not blasted.
Still comparing bids
They are waiting on two other contractors who are slower than you. A friendly check-in that answers a line-item question often ends the comparison early, because responsiveness is itself a signal of how the job will go.
The household vote
Big tickets need two yeses at the kitchen table, and that meeting keeps not happening. A gentle nudge with a reason to decide, like a filling schedule, is often what finally puts it on the family agenda.
Sticker shock, unspoken
The number was bigger than they hoped and saying so feels awkward. An open door, like an offer to walk through the estimate or phase the work, turns an embarrassed silence back into a conversation.
There is also the plainest reason of all: they simply lost the thread. The estimate is buried under forty other emails, the kids got sick, the season changed. Those customers are yours the moment anyone reminds them you exist. The tragedy of the trades is that usually nobody does.
Getting started
What we need from you: almost nothing.
The system only works if quotes actually get into it, so we made the front door forgiving. However you send estimates today is fine. If they come out of a quoting app, we pick them up from there. If they are PDFs from your email, we watch for those. If your process is a handshake and a text message, you forward us one line: name, number, amount, what it was for. Ten seconds, and the chase is armed.
During setup we write the message arcs with you, in your voice. A family-run remodeler and a high-volume roofing crew should not sound the same, and they will not. You approve every template before anything sends. After that, the system runs itself and you hear about results, not process.
One more thing owners ask: seasonality. The chase is actually strongest in your shoulder seasons. Spring quotes that went quiet are exactly what fills an August schedule, and the system never forgets a quote just because you got busy in between. Your backlog of silence becomes a list of warm restarts, worked automatically while you run the current season.
- ✓
Any quoting process works
App, PDF, email, or a forwarded text. If a quote exists anywhere, we can track it and chase it.
- ✓
Your voice, approved by you
Every message template is written with you at setup and sounds like your company, because it represents it.
- ✓
Old quotes welcome
We can start the chase on the quiet pile you already have, not just new estimates from today forward.
On the record
Your pipeline, finally visible.
The monthly report shows every open quote, every touch sent, every reply, and every outcome. You learn things you never had time to notice: how long your customers actually take to decide, which jobs go quiet most, what objections keep showing up. That intelligence feeds back into your quoting. It pairs naturally with 24/7 answering on the front end and missed-call rescue in the middle, so the whole funnel is covered from first ring to signed job.
Estimate follow-up ships in the Growth plan at $597 a month plus one-time setup. Flat rate, no per-message charges. Full details on the pricing page.
A note on what this is not. It is not a blast tool, and it is not a discount machine. We do not carpet-bomb your customer list, and we never invent urgency that is not real. If your schedule genuinely is filling for the season, the messages can say so. If it is not, they will not. Trust is the asset a contractor spends decades building in a market like this one, and no recovered quote is worth chipping it. The system's job is to be your best, most consistent self on the follow-up: the version of you that always checks in, always remembers, and never lets a fair bid die of neglect.
That is also why the reporting matters. When you can see every open quote and every outcome in one place, quoting stops being a leap of faith. You learn your real close rate, your real decision times, and the real reasons you lose. Some clients change how they price. Some change which jobs they bid at all. The chase pays for itself in recovered work, but the visibility quietly changes how the whole business runs.
Before you ask
Straight answers.
Will estimate follow-up annoy my customers?
Not the way we run it. The messages are short, polite, and useful, spaced days apart, and they stop the moment the customer answers either way. Most people appreciate the nudge. They meant to reply and life got in the way. Pushy would hurt your name, so pushy is off the table.
How many follow-up touches do you send?
A handful over a few weeks, mixing text and email, each written a little differently. We set the exact cadence with you during setup, and we adjust it by trade and ticket size. A $12,000 furnace replacement earns a longer, gentler arc than a $300 repair quote.
What happens when a customer says no?
The chase stops immediately, and the no gets recorded with the reason when they give one. A clear no is a win too. It closes the file, tells you why bids die, and frees your attention for the quotes still alive. No means no, on the first no.
Where do the replies go?
To the system first, then to you the moment a human is needed. Simple questions get answered automatically. A customer who is ready to schedule gets booked onto your calendar. Anything nuanced, like a negotiation or a scope change, lands on your phone with the whole thread attached.
What does estimate follow-up cost?
It ships inside the Growth plan at $597 a month, together with 24/7 answering, missed-call rescue, instant lead response, and the review engine. Flat rate, no per-message charges. Given what one recovered estimate is worth in the trades, this is usually the easiest math on our pricing page.